Privacy Policy

Last Updated: [DD Month YYYY]

At Millet Story, we respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains how Millet Story collects, uses, processes, stores and protects information when you visit our Website, create an account, place an order, contact us, subscribe to communications or otherwise interact with our services.

By using our Website, you acknowledge that you have read and understood this Privacy Policy.

1. Who We Are

Millet Story is a modern healthy food brand offering wholesome food products through its online and other sales channels.

For the purpose of this Privacy Policy:

• “Millet Story,” “we,” “us,” or “our” refers to Urmila Ventures Pvt. Ltd.
• “Website” refers to the Millet Story website and related online services.

2. Information We Collect

Depending on how you interact with us, we may collect different types of information.

Personal Information

This may include:

• Full name
• Email address
• Mobile/phone number
• Billing address
• Shipping address
• City, state and postal code
• Account/login information
• Order history
• Customer support communications

Payment Information

When you make a purchase, payment information may be processed by third-party payment service providers.

Depending on the payment method used, we may receive limited transaction information such as:

• Payment status
• Transaction reference
• Payment method
• Order amount

We generally do not need to store complete debit card or credit card information.

3. Information Collected Automatically

When you visit our Website, certain technical information may be collected automatically.

This may include:

• IP address
• Browser type
• Device type
• Operating system
• Approximate location information
• Pages visited
• Time spent on pages
• Referring website
• Website interaction data
• Device identifiers
• Cookies and similar technologies

This information helps us understand how visitors use our Website and improve the user experience.

4. Cookies & Similar Technologies

We may use cookies, pixels, tags and similar technologies to operate and improve our Website.

Cookies may help us:

• Keep products in your shopping cart.
• Remember preferences.
• Understand Website usage.
• Measure marketing performance.
• Improve Website functionality.
• Provide relevant advertising where applicable.
• Detect fraud and security issues.

You may be able to control cookies through your browser settings.

Disabling certain cookies may affect some Website functionality.

5. How We Use Your Information

We may use personal information for purposes including:

Order Processing

To process, confirm, fulfil and deliver your purchases.

Customer Support

To respond to questions, complaints, requests and support inquiries.

Website Improvement

To understand how customers use our Website and improve our products, services and user experience.

Account Management

To create and manage your customer account where applicable.

Communication

To send order confirmations, delivery updates, service notifications and other transactional communications.

Marketing

Where permitted by applicable law and subject to your preferences, we may send information about:

• New products
• Offers
• Discounts
• Promotions
• Brand updates
• Events
• Content
• Surveys

You can opt out of marketing communications at any time.

Security & Fraud Prevention

To detect, investigate and prevent fraudulent, abusive or unauthorised activities.

Legal & Regulatory Compliance

To comply with applicable laws, regulations, legal proceedings, government requests and other lawful obligations.

6. How We Share Information

We do not sell your personal information as a standalone product.

We may share information with trusted third parties where reasonably necessary to operate our business.

These may include:

Payment Service Providers

To securely process payments and transactions.

Delivery & Logistics Partners

To deliver products to the address provided by you.

Technology & Hosting Providers

To host, maintain and secure our Website and systems.

Analytics Providers

To understand Website traffic, customer behaviour and Website performance.

Marketing & Communication Providers

To send communications and manage marketing activities where permitted.

Professional Advisors

Such as accountants, lawyers, consultants or auditors where reasonably necessary.

Government or Legal Authorities

Where disclosure is required or permitted under applicable law.

We expect service providers handling personal information on our behalf to use appropriate safeguards and process information only for legitimate purposes.

7. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

You should also take reasonable steps to protect your account credentials and devices.

8. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business, technology, services or applicable legal requirements.

When we make changes, we will update the “Last Updated” date at the top of this page.

We encourage you to review this Privacy Policy periodically.

9. Contact Us

If you have questions, concerns or requests relating to this Privacy Policy or your personal information, please contact us:

Millet Story
Legal Entity: Urmila Ventures Pvt. Ltd.
Address: [REGISTERED OFFICE ADDRESS]
Email: [PRIVACY/LEGAL EMAIL]
Phone: +91 89845 15775

For privacy-related requests, please include sufficient information for us to identify your account or interaction with Millet Story.