Terms & Conditions

Last Updated: September 3, 2026

Welcome to Millet Story.

These Terms & Conditions govern your access to and use of the Millet Story website, products, services and online store. By accessing our website or purchasing our products, you agree to be bound by these Terms & Conditions.

Please read them carefully before using our website or placing an order.

1. About Millet Story

Millet Story is a modern healthy food brand focused on creating wholesome, convenient and thoughtfully made food products inspired by traditional grains, millets and other carefully selected ingredients.

For the purpose of these Terms & Conditions:

“Millet Story,” “we,” “us,” or “our” refers to Urmila Ventures Pvt. Ltd., the owner/operator of the Millet Story brand and website.
“Website” refers to the Millet Story website and all associated pages, features and services.
“You,” “your,” or “customer” refers to any person accessing the Website or purchasing products from us.

2. Acceptance of Terms

By accessing, browsing or using our Website, you confirm that you have read, understood and agreed to these Terms & Conditions and our Privacy Policy.

If you do not agree with these terms, please do not use the Website or purchase our products.

We reserve the right to update or modify these Terms & Conditions at any time. Any changes will become effective when published on this page.

Your continued use of the Website after changes are posted constitutes your acceptance of the revised Terms & Conditions.

3. Product Information

We make reasonable efforts to ensure that product descriptions, images, nutritional information, ingredient information, pricing and other product details displayed on the Website are accurate and up to date.

However:

Product images are for representation purposes and actual packaging may vary.
Product colours, appearance and packaging may change from time to time.
Ingredients and formulations may be updated.
Nutritional values may vary within permitted limits.
Product availability may change without prior notice.

Customers should always refer to the actual product packaging and label for the latest ingredient list, nutritional information, allergen information, storage instructions, preparation instructions and other mandatory declarations.

4. Food, Nutrition & Health Information

Millet Story products are food products intended for consumption as described on their respective packaging.

Information provided on our Website regarding ingredients, nutrition, millets, oats, grains, protein, fibre or other food characteristics is intended for general informational purposes only.

Such information should not be considered medical, nutritional or professional advice.

Individual nutritional requirements may vary.

If you have a food allergy, intolerance, dietary restriction or medical condition, please carefully review the product label and ingredient information and consult an appropriate healthcare professional before consuming the product.

Millet Story does not guarantee that a product will be suitable for every individual.

5. Product Availability

All products displayed on the Website are subject to availability.

We reserve the right to:

Limit quantities available for purchase.
Discontinue products.
Modify product formulations.
Temporarily suspend products.
Cancel orders where a product is unavailable.

If we are unable to fulfil an order after payment has been received, we will provide an appropriate refund for the unavailable product or order, as applicable.

6. Pricing

All prices displayed on the Website are in Indian Rupees (INR) unless otherwise stated.

Prices may include or exclude applicable taxes, shipping charges or other charges as indicated during checkout.

We reserve the right to change product prices at any time without prior notice.

However, changes in price will not affect an order that has already been successfully confirmed, except where required due to an obvious pricing or technical error.

7. Orders

When you place an order through our Website, you are making an offer to purchase the selected products.

After receiving your order, we may send an order confirmation to the email address or mobile number provided by you.

An order will be considered accepted once it has been confirmed by Millet Story and/or processed for fulfilment.

We reserve the right to cancel or refuse an order in circumstances including:

Product unavailability.
Incorrect pricing or product information.
Payment failure.
Suspected fraudulent activity.
Incorrect or incomplete customer information.
Delivery restrictions.
Technical errors.
Violation of these Terms & Conditions.

If an order is cancelled after payment has been received, the applicable amount will be refunded through the original or appropriate payment method.

8. Payment

Payments may be processed through third-party payment gateways and service providers.

By making a payment, you agree to provide accurate and complete payment information.

Millet Story does not directly store complete debit card or credit card details unless specifically stated otherwise and permitted by applicable law.

Payment processing may be subject to the terms and policies of the relevant payment service provider.

9. User Accounts

Certain Website features may require you to create an account.

You are responsible for:

Providing accurate information.
Maintaining the confidentiality of your login credentials.
Keeping your account information updated.
Not sharing your account credentials with unauthorised persons.

You are responsible for activities conducted through your account.

Please notify us immediately if you believe your account has been accessed without authorisation.

10. Website Use

You agree not to use the Website:

For unlawful purposes.
To violate applicable laws or regulations.
To interfere with Website security or functionality.
To attempt unauthorised access to systems or accounts.
To distribute malicious software.
To copy or misuse Website content.
To engage in fraudulent activities.
To impersonate another person or organisation.
To collect personal information of other users without permission.

We reserve the right to suspend or restrict access to users who violate these terms.

11. User Reviews & Content

If you submit reviews, photographs, comments, testimonials or other content to Millet Story, you confirm that:

The content is truthful and based on your experience.
You have the right to submit the content.
The content does not violate another person’s rights.
The content does not contain unlawful, abusive or defamatory material.

By submitting content, you grant Millet Story permission to use, reproduce, display and publish that content for marketing, promotional and informational purposes, subject to applicable law.

We reserve the right to remove content that violates these Terms & Conditions.

12. Third-Party Links & Services

Our Website may contain links to third-party websites, payment providers, delivery services, social media platforms or other services.

We do not control and are not responsible for the content, security, privacy practices or availability of third-party websites.

Your use of third-party services may be governed by their respective terms and policies.

13. Disclaimer

To the extent permitted by applicable law, Millet Story provides the Website and its content on an “as available” basis.

We do not guarantee that:

The Website will always be available.
The Website will be completely error-free.
All information will always be current.
Product availability will always be maintained.
Delivery will always occur within an estimated timeframe.

Nothing in these Terms & Conditions excludes or limits any consumer rights that cannot legally be excluded or limited under applicable law.

14. Limitation of Liability

To the maximum extent permitted by applicable law, Millet Story shall not be liable for indirect, incidental, special or consequential losses arising from the use of the Website or products, except where such liability cannot legally be excluded.

Nothing in these Terms & Conditions limits liability where such limitation is prohibited by applicable law.

15. Indemnification

You agree to indemnify and hold Millet Story, its owners, employees, partners, affiliates and service providers harmless from claims, losses, liabilities, damages and expenses arising from:

Your misuse of the Website.
Your violation of these Terms & Conditions.
Your violation of applicable law.
Your infringement of third-party rights.
Information or content submitted by you.

This clause will apply to the extent permitted by applicable law.

16. Contact Us

If you have questions regarding these Terms & Conditions, please contact us:

Millet Story
Legal Entity: Urmila Ventures Pvt. Ltd.
Address: [REGISTERED OFFICE ADDRESS]
Email: [CUSTOMER SUPPORT EMAIL]
Phone: +91 89845 15775